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CBSS015A_Datasheet PDF

时间:2021-06-14 01:31:01 来源:网络整理编辑:ReVibe Energy

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We will definitely be replacing it. The CRT technology has a life span of about 10,000 to 12,000 hours, and we're right around 10,000 now,” said Dan McPhee, Skydome's director of technical production. The alternative would be LED screens, which last up to 50,000 hours and are used in the majority of newly built ballparks.

We will definitely be replacing it. The CRT technology has a life span of about 10,000 to 12,000 hours, and we're right around 10,000 now,” said Dan McPhee, Skydome's director of technical production. The alternative would be LED screens, which last up to 50,000 hours and are used in the majority of newly built ballparks.

The other non-zone countries also face pressure to join the EMU.In a 12/30/98Financial Times article, Swedish vehicle maker Volvo (now owned by Ford) warned that kronor-Euro (Sweden's currency) transactions could cost it $36.9 million per year, or 2.3% of its pre-tax profits. Volvo is the first Swedish corporation to calculate the costs of staying out of the Euro. The article reports that a referendum will not be held until about 2001.

The Swedish government, through its Invest in Sweden Agency (ISA), is sidestepping the Euro debate by stressing thecountry as a locale for call centers serving Scandinavian countries (Sweden, Denmark, Finland and Norway), the fast-growing Baltic nations (Estonia, Latvia, Lithuania and Poland) and western Russia, centered on St. Petersburg — a total market of over 100 million residents.

CBSS015A_Datasheet PDF

Sweden's workforce is highly educated: 25% have college or university degrees, which is higher than most other European countries. The country also has the lowest corporate tax rate in the European Union. Its labor and telemarketingrules are flexible, it has no restrictions on outbound calling and it offers 7×24 inbound operations.

The country's call center sector is gaining new facilities. High-tech outsourcerSykes Enterprises (Tampa, FL) will open a 432-seat center in the town of Dals-Ed, backing up an existing 324-seat facility in Sveg.

Denmark's appeal to call centers, particularly those with order fulfillment, lies mainly in its German market access, whose labor regulations still discourage 7×24 inboundtelemarketing and customer service.

CBSS015A_Datasheet PDF

Denmark also has low corporate taxation, excellent telecom and improving surface transportation links — critical for order fulfillment. The Oresund bridge/tunnel road/rail link from Copenhagen to Malmo, Sweden, open this summer, will speed order deliveries to Sweden, Norway and Finland.

Other locations consultants and teleservices experts question the salience of being inside or outside the Euro-zone. From what he has heard, Boyd thinks that it will be a matter oftime before the UK joins the EMU, and that Sweden's regional strategy makes sense.

CBSS015A_Datasheet PDF

There is no disadvantage being in Britain because the country is still part of the European Union,” states Boyd. Both Sweden and Denmark are good places for regional call centers serving the Scandinavian markets. But there are so few differences, it will get down to negotiations for incentives and personal performances.”

Many other factors favor Britain … its language, culture, market, low costs, relaxedlabor laws and familiarity to Americans. These outweigh any perceived or real disadvantages by being outside the Euro zone,” says Cohen. Sweden and Denmark will not be affected that much by being outside the Euro zone, because they are not yet major international call center locations players.”

Sometimes it is more important for an agent to spend more time with a customer,” says Nix. You want to spend the most time with customers who give you the most value.”

Pratt recommends that call centers tailor call handling times and service levels to individualcustomer segments rather than being entirely dependent on a broad metric that applies to all customers. He envisions a scenario where some agents receive compensation for retaining high-value customers and others receive compensation for handling calls efficiently.

We know there's no such thing as an average customer,” Pratt says.

Customer data management tools go beyond keeping track of your customers' demographics and what they buy from your company. Customer data management tools also account forthe media customers use to reach your company. Nix points out that these let call centers determine the average cost for different types of interactions, something a phone switch fundamentally doesn't provide.”

Chordiant Software's (Cupertino, CA) executive vice president Don Morrison says that customer data management tools can help call centers identify which method of communication is best for each type of transaction and customer.

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