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TLE4254GAXUMA1_Datasheet PDF

时间:2021-06-14 02:05:01 来源:网络整理编辑:Sensata Technologies – Kavlico Pressure Sensors

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Sasaki was more cautious regarding any plans to sell off plants in Japan as a follow-on to NEC's overseas streamlining. Sasaki noted that the company's policy toward domestic divestitures is influenced by ingrained cultural traditions and a commitment to lifetime employment that discourage plant closures or overseas relocation.

Sasaki was more cautious regarding any plans to sell off plants in Japan as a follow-on to NEC's overseas streamlining. Sasaki noted that the company's policy toward domestic divestitures is influenced by ingrained cultural traditions and a commitment to lifetime employment that discourage plant closures or overseas relocation.

The bank uses e-talk's (Irving, TX) e-talk Recorder to record calls and e-talk Advisor to evaluate calls for each agent during two random periods every week. Each period usually lasts between 30 and 60 minutes, starting with the first complete conversation. When agents' supervisors and coaching staff play back calls during the second period, they listen for conversations that best illustrate the types of calls a particular agent usually answers, like questions about money market accounts.

Coaches consult with the Direct Banking Control Center to schedule feedback sessions with agents. The Control Center, which is also located in Buffalo, NY, creates agents' schedules and measures service levels.

TLE4254GAXUMA1_Datasheet PDF

Through its scoring system, HSBC rewards agents who take the time to explain the bank's services, to describe procedures for using these services and to verify that callers understand what agents tell them.

The bank offers two- and three-day classroom courses to help agents develop skills like speaking with customers while typing. Agents can also take courses to qualify to answer certain types of calls, like those about credit cards.

Trainers use e-talk Recorder during courses to play back exemplary calls. We present excellent calls with the agent's permission,” says Lisa Manley, first vice president, HSBC Direct Banking, who oversees the group that serves the bank's premier customers.

TLE4254GAXUMA1_Datasheet PDF

HSBC requests feedback from callers at different times of the year, depending on the particular type of accounts they call about. At different times of the year when the bank surveys customers, agents give callers the option of transferring to an IVR system at the end of each call, and customers respond to a list of automated questions about the service they received. During other periods throughout the year, the bank mails surveys to customers after they speak with agents.

TLE4254GAXUMA1_Datasheet PDF

Manley points out that HSBC holds the managers who supervise coaches, rather than agents, responsible for the results of the customer satisfaction surveys.

Besides gathering internal and external feedback, the bank has a benchmarking team to ensure that the QA team and managers maintain the same standards when they evaluate agents. Since late fall 2000, the unit managers, the QA staff and the benchmarking team have kept evaluation scores within 3% of one another.

It's difficult to do anything stupid while writing a bulk call script, since the context-based software lets you type in only allowable commands at certain critical points.

Scripting may be combined with Bulk Call Generation configurations and Bulk Call Reception configurations. Optional software permits client/server remote access from a LAN, WAN – even over the Internet.

DCOSS' extensive fax support includes 96-port V.90 modem capability. A quad E1 package with costs about $17,900 (be sure your PC has a full-length PCI slot).

Enter 301 at www.cConvergence.com/productinfo

Microsoft, Intel Partner for Wireless Multimedia